About the company

Cargado, the first invite-only load board for cross-border Mexico freight, launched in April 2024 by freight industry veterans Matt Silver and Rylan Hawkins. Cargado's product simplifies the cross-border freight experience and has helped drive the historic rise of nearshoring and growing demand for improved cross-border logistics. Over 60 logistics companies leverage Cargado to get loads booked faster with greater transparency and a trusted network of carriers. Cargado has raised nearly $10M since starting in October 2023 from investors such as Primary Venture Partners, Ironspring Ventures, Zenda Capital, Wischoff Ventures, and RyderVentures.

About the role

We’re looking for a Customer Success Lead to join as an early member of our Go To Market team and establish our CS processes and future vision.

What you’ll do

• Manage a team of Customer Success Managers that will grow over 2025

• Play an active role in shaping the foundational processes and vision of Cargado’s Customer Success function

• Own our retention goal for FY25

• You will own customer relationships including implementation, training and support, and ongoing customer happiness

• Partner effectively with sales, product, and engineering teams and serve as the “voice of the customer”

About you

• 10+ years of experience in CS, ideally with an emphasis on building foundational processes and scaling teams for SaaS

• Obsessed with helping customers win

• Demonstrated success in driving retention and expansion

• Analytical mindset and ability to interpret customer data to drive insights and action.

• Ability to develop IC team members