About GoodShip

GoodShip is the first all-in-one platform for freight orchestration and procurement. Our innovative software helps shippers optimize their truckload freight spend and service outcomes while enhancing collaboration among internal teams and carrier partners.

The US domestic truckload freight market is massive – the industry generated revenues of $941 billion across 11.46 billion tons of product shipped in 2022. Our technology is optimizing freight outcomes for our customers, a rapidly growing roster which includes some of the industry’s largest and most recognizable shippers. Our software automates previously tedious and resource-intensive tasks, and unites disparate data sources to provide a holistic view of network performance. We provide shippers with best-in-class intelligence, a purpose-built procurement workflow, and the tools to collaborate more effectively and initiate corrective action directly within the GoodShip platform.

We’re backed by A-list venture firms and founders of industry-leading FreightTech companies, and were recently recognized in the FreightWaves FreightTech 25 and the BCV x Headline Vertical SaaS 50. With ample financial backing and strong traction, we’re seeking a talented Customer Success Manager to join us on the ground floor and help bring ultra-modern transportation technology to market.

The Role

As a Customer Success Manager, you'll join our mission to build a modern freight platform from the ground floor. You will build strategic, enduring relationships with our shipper customers to ensure they maximize value with GoodShip, and in doing so drive satisfaction and retention.

Responsibilities

• Customer Onboarding: Guide new customers through onboarding, ensuring a smooth transition and fostering a strong foundation for future success.
• Account Management: Act as the main point of contact for a portfolio of accounts, understanding their needs and helping them achieve their goals with GoodShip
• Customer Advocacy: Advocate for customer needs internally, collaborating with sales, product, and support teams to enhance customer experience.
• Health Monitoring: Regularly assess customer health metrics and satisfaction levels, proactively addressing any issues that may arise.
• Education and Training: Provide training sessions and resources to customers, enabling them to utilize our offerings fully. Drive new product and feature engagement.
• Renewals: Own the full renewal lifecycle, including the creation of detailed account plans and project management of key dates and timelines
• Feedback Loop: Gather and analyze customer feedback, and contribute to product improvement initiatives based on insights gained.

Qualifications

• 2+ years of experience in service-oriented transportation or logistics roles
• Excellent written and verbal communication skills
• An ability to analyze both qualitative and quantitative data to inform account strategies
• A strong sense of ownership and responsibility, with the ability to work independently manage multiple competing priorities and deadlines
• Results-driven mindset with a passion for customer satisfaction

Nice To Have

• Intermediate to advanced skills with Excel and SQL

Benefits

• Competitive salary and meaningful equity in GoodShip
• 100% employer-paid health benefits
• Unlimited PTO
• Winter break the week of December holidays
• Fully remote work environment
• Destination team offsites